Return Policies

HOW TO RETURN AN ITEM:

Please contact us by emailing himylenbrand@gmail.com to start your return; you will need your order number. If an item is flawed or damaged from shipping, let us know. We’re available with an expert support by email at himylenbrand@gmail.com.

We're happy to accept returns for most items within 30 days of delivery.

Item(s) must be:

1. In its original, undamaged condition
2. Disassembled, if the item(s) were originally delivered disassembled
3. In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs
4. Please note that expedited shipping charges are non-refundable.
   

There are a few items that can’t be returned:

• Items that have been altered or mishandled.

• Clearance Items.

• Items with custom work or painting at the time of sale

• Special-order items not listed in our catalog or on our site (unless approved by customer service)

• Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If an installed item is defective, please contact Customer Service for assistance returning it.

Received the Wrong Item：

If you have received the wrong item, color, or size, we will be sure to get a resolution for you if reported within 30 days of the delivery date. To help make your order right, we may require a photo(s) and/or for the original item to be returned when providing a resolution. 

Return Shipping Fee:

For defective products: 

This happens when the product is incorrect, damaged by the carrier, or defective in another way. If your merchandise is damaged in shipping, upon receipt please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you. In the event that an item is shipped incorrectly, damaged in transit, or otherwise defective, shipping costs will be borne by us.

For customer remorse:

This happens when the customer purchased the wrong product, it doesn't fit or they no longer want the item. The actual cost of return delivery will be paid by the customer.

Returns Process & Time-Frame

1. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

2. Please return the item and send us return proof & the tracking number or a valid return receipt.

3. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

4. There is no restocking fee for the returned product.

Refund Timing:

Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.